Our Therapists: Once an assessment is received, we send it directly to our therapist located right in the customer's home state! By using local therapists, we're able to stay fully compliant and legal when issuing our ESA and PSD letters.
Customer/Therapist Interactions: Depending on the state and the details of your assessment, your therapist may reach out to you directly in order to get to know you better and form a relationship with you as required by some states. While this process takes time, it is extremely important that the therapists is able to determine that you are in need of an ESA or PSD animal.
Therapist Verification: After the therapist verifies that you are eligible for an ESA or PSD animal, they let our team know so we can begin to issue your ESA or PSD letter. If they do not find you to be eligible, we issue a full refund directly back to your original payment method as part of our worry free guarantee.
Looking To Become One Of Our Therapists? Click here to view our therapist sign up information!
Here at Petcerts, we believe that assisting individuals who are seeking help from a licensed professional is an important role that we have the opportunity to play. We’ve partnered with your assigned therapist to offer meetings between you and your therapist. You can use the form below to submit your information and we’ll have your therapist reach out with availability.